You have questions… We have answers.
Locating us, Parking and Boarding
The Chelan dock is located one mile south of downtown Chelan on Highway 97A. The address is 1418 W. Woodin Ave, Chelan WA 98816. Day parking is free at the Chelan dock. There is a fee for overnight parking which is in a fenced lot located across the Highway. The charge is $11.00 per night or $66.00 for the week. You will need to pick up a parking pass in the front office and place this pass on your dashboard on the driver’s side.
Field’s Point Landing is located about 30 minutes from Chelan on South Lakeshore Drive (Hwy971). There is a charge for day and overnight parking at Field’s Point Landing.
Boarding begins approximately 30 minutes prior to departure from Chelan, and upon arrival of the boats at Field’s Point Landing. The boats depart promptly as scheduled.
Where are my boarding options?
While booking online, I only see an option to book Chelan to Stehekin. What if I’m boarding at Fields Pt or want to get off before Stehekin?
You would book a ticket for the full boat route. Prices are all one-way rates and do not change depending on board or departure. Once you have added the Boat and full route (Chelan – Stehekin) to your cart it will ask –Where are you boarding the boat? And–Where would you like to be dropped off?. There will be drop downs to choose from. This will then show in your confirmation details and we will see those requests on our manifest.
Cancellation Policies are different for each of our boats:
Lady of the Lake: Customers will receive a full refund or credit with 48 hour notice of cancellation.
Lady Express: Customers will receive a full refund or credit with 7 days notice of cancellation.
Lady Liberty: Customers will receive a full refund or credit with 14 days notice of cancellation.
Contact us by phone to cancel or inquire about a cancellation.
Do I have to make reservations or book in advance?
Yes! To guarantee passage you must purchase tickets IN ADVANCE. Reserving tickets is the only way to guarantee passage on the boats. Also allows us to update you if there are any changes to boat schedules.
You can book your tickets online at any time on our website or call 509-682-4584. We accept Credit and Debit cards in office and aboard all vessels.
Round Trip Tickets?
How do I book roundtrip if I am traveling up and back on different days?
We have changed over to all one-way rates, so you would just book a one-way for each day needed. The only discount for booking roundtrip is booking up and back on the Lady Express. If you go to https://ladyofthelake.com/same-day-round-trips/same-day-round-trip-book-now/ and use the buttons to purchase tickets you will receive the best price.
Freight allowance, Luggage and Carry-ons
Be be prepared to stow your belongings, except your small carry-on. Do not stow money, medicine, tickets or other important items you will need underway. They will not be accessible to you until you reach your final destination.
Carry-On—Passengers are allowed one small carry-on item. The item must be stowed under your seat for the safety and comfort of all passengers. This can include a lunch as long as it does not exceed this size and does not include alcoholic beverages.
Packaging—Freight of all kinds must be packaged in suitable containers to be stacked and stowed en route. Freight must be packaged in a manner to protect your belongings and the belongings of others. Lake Chelan Boat Company will not accept responsibility for damage occurring due to improper packaging.
Labeling—Please mark all freight items with name, contact information, and destination.
Freight Allowance—Passengers are allowed 2 parcels per adult ticket (weighing no more than 100 lbs. combined) and 1 parcel per child ticket (weighing no more than 50 lbs.). Belongings or freight exceeding these limits will be charged an additional fee. Additional freight will be charged at a rate of $5.00 per parcel or $.10 per pound.
Bicycles are allowed and charged at the rate of $20.00 one way. If you have an electric or oversized bike it is $35.00 one way. Please reserve space for bike transport, as there is a maximum number of bikes allowed to be transported each day, due to space restrictions. Neither of these items can have attached or be loaded with other items.
Food and Restrooms
There is a snack bar on board the Lady of the Lake and the Lady Express. The menu has simple snacks such as coffee, soft drinks, muffins, cheese and crackers, candy and chips.
There is no snack bar the on the Lady Liberty.
There are restrooms on board all vessels.
Can I bring my Pet?
Yes, but pets must remain in a pet cage and the owner must stay with the pet, which will remain in the designated pet area on the outer deck, at all times while underway. $10.00 one-way in the owner’s cage/$15.50 in a Boat Company cage on the Lady of the Lake in the summer and Lady Express in the winter and $25.00 one-way in the owner’s cage on the Lady Express in the summer.
What are the charges for Freight, Pets, Strollers and Bikes?
Additional Charges………………………………………………one way
Pet Ticket (please provide your own pet cage or request to use on of ours)…$25.00
Unaccompanied Freight…………………………..$7.75 minimum or $.10 per pound.
Overnight Parking…………………………………..$11.00 per night
(INDIVIDUAL PACKAGES CANNOT EXCEED 75 LBS.)
All freight must be marked with name, contact info, and destination.
Can I ride the boat with my Service Dog?
SERVICE ANIMAL means a DOG that is individually TRAINED to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.
- It is a misdemeanor to fake a service dog.
- No other species are allowed Public Access as a Service Animal.
- Comfort, Therapy, or Emotional Support dogs do not meet the definition of a service animal.
- Service Dogs must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective controls.
Service animals may be excluded if:
- The dog is out of control and the handler cannot or does not regain control; or
- The dog is not housebroken.
If a service dog is excluded as a service animal, the individual will be allowed to travel without the service dog and/or the Dog/Pet rules would apply to the dog.
Are the boats Wheelchair accessible?
The Lady of the Lake and Lady Express are wheelchair accessible for standard wheelchairs, not exceeding 25 inches in width. Be advised that due to their size and weight, powered and cart-type chairs are difficult to accommodate and make boarding difficult to impossible.
Can I bring my Firearm onboard?
Yes, however the firearm must be unloaded with the bolt open, and must be presented to the Captains separate from other luggage, and will be transported in the pilot house with the Captains.
Can I bring Flammable Fuels?
Only flammable fuels in small quantities necessary for cooking will be transported, when presented to the Captain separate from other luggage for proper storage. No other flammable fuels can be transported.
Maintenance of Schedule and Landing of Passengers
Lake Chelan Boat Company will not be liable for delays caused by large crowds, breakdowns, storms, or other conditions beyond its control, though every effort will be made to meet the published time schedule. Lake Chelan Boat Company will endeavor to land regularly at all points listed in its time schedule, as well as flag stops. However, when the conditions of docks or weather make landing impossible or unduly hazardous, passengers will be landed at the nearest regular stop possible.
Lake Chelan Boat Company reserves the right to refuse transporation to anyone:
- under the influence of controlled substances
- incapable of taking care of themselves
- whose conduct may be objectionable to other passengers
- not abiding by the company rules or causing safety concerns