Frequently Asked Questions
Search through our FAQ's to get ready, set, and go!
Click Here to read our Onboard Guide
Where do I catch the boat?
Chelan Boat Company dock is located one mile south of downtown Chelan on Highway 97A. The address is 1418 W. Woodin Ave, Chelan WA 98816.
Day parking in Chelan is free, and you use the lot in front of the office. For overnight parking there is a fenced lot located across the street from the Chelan Boat Company dock. The charge is $7.00 per night or $42.00 for the week. You will need to pick up a parking pass in the front office and place this pass on your dashboard on the driver side. View our full "How to find us page" here.
How much LUGGAGE can I bring?
Passengers are allowed 75 lbs. of normal freight per adult ticket and 40 lbs. per child ticket. No parcel can weight over 55 lbs and all items need to be labeled with name, contact information and destination. Belongings or freight exceeding these limits will be charged and additional fee. View our full "Freight and Packing Guidelines" page here.
Can I bring PETS on the boat?
Yes, but pets must remain in a pet cage and the owner must stay with the pet, which will remain in the luggage area, at all times while underway. $14.50 round-trip in the owner’s cage / $27.00 round-trip in a Boat Company cage. Pets are not allowed on the Lady Express during the high season. View our full Pet & Service Animal policy here.
I require a SERVICE ANIMAL, can I ride on the boat?
Our vessels allows for service dogs onboard, however we do not allow other species of service animal aboard. We would like to make clear that Comfort, Therapy, or Emotional Support dogs do not meet the definition of a service animal, and are not allowed onboard. View our full Pet & Service Animal policy here.
I want to take my BIKE uplake, can I bring it on the boat?
Absolutely! Our price per bike is $27.00 round-trip. Please reserve space for bike transport, as there is a maximum number of bikes allowed to be transported each day, due to space restrictions.
Are the boats WHEELCHAIR accessible?
Our boats are wheelchair accessible for standard wheelchairs, not exceeding 25 inches in width. Be advised that due to their size and weight, powered and cart-type chairs are difficult to accommodate and make boarding difficult to impossible. View our full Wheelchair Access policy here.
May I bring my FIREARM onboard?
Yes, however the firearm must be unloaded with the bolt open, and must be presented to the Captains separate from other luggage, and will be transported in the pilot house with the Captains.
What is the History of Boat Travel on the Lake?
to read about the original Lady of the Lake and other boats that have plied these waters.
Our Fleet: Lady of the Lake II
Our Fleet: Lady Express
If you don't find answers to your questions here, please contact us and we will be happy to help! Click here to view our entire List of regulations
Toll Free: 888-682-4584